Frequently Asked Questions
Why did BookingManager raise the fee?
For several reasons we have decided to raise our BookingManager fee. One example is the workload we have and the many things we do for you on the several channels. Besides that we want to continue with improving our dashboard and services so that you as an owner can get more profit and less hassle. You want that as well right?
Which improvements does BookingManager want to do?
We want to make sure we can continue with improving our dashboard and services so that you as a client will get more advantages like new features. A good example of this is, is that we recently launched your own website so that you can receive more direct sales (15%). A other important improvement is that you as a single owner will get more financial security such as:
- Improve collection and pay out term of balance due in case of cancellations
- Set a stricter cancellation policy on Key accounts
- Pre-collect balance due for exclusive partners
If you decide to raise the fee, then I want to increase my base rate. Is that possible?
Will there now be a yearly increase of prices?
Is it possible that BookingManager takes over my AirBnB account?
I find that I already pay too much, so with this fee raise I probably don’t want to work with BookingManager anymore.
I want to start with one apartment exclusive to see how it goes, is that an option?
Why do I sometimes pay 6,5% and sometimes 8%?
This hasn’t been changed, we charge 6,5% for the direct bookings and 8% for the request bookings because we realize that more bookings come from direct booking sites and therefore it wouldn’t be honest to our clients to ask a higher fee for the request booking sites.
Can I make an exclusion for the request channels, so I only pay 6,5%
Unfortunately this is not an option since this is also stated in our TAC and distribution on the different channels is one of our biggest strengths. We understand your point, but the request channels will cost you more time to manage. We have an entire team of people who work in shifts to make sure all request are being handled and answered within a couple of hours, which increases your ranking and bookings. As a host this will cost you a lot of time and is it not always possible to answer that quickly.